Dear Mary,
Thank you for taking the time to share your feedback with us. We sincerely regret to hear that your experience on the guided tour did not fully meet your expectations, and we appreciate the opportunity to address your concerns.
First and foremost, we understand that guided tours may not suit everyone’s preferences, which is why we also offer alternative options, such as hosted tickets without a guided tour. These options are designed to provide flexibility for guests who may prefer to explore the Vatican Museums at their own pace.
That said, guided tours do offer the unique advantage of deep insights into the Vatican’s treasures. Our professional guides are highly trained to share valuable context, historical details, and fascinating stories that bring the art and architecture to life. To enhance the experience further, our guides always ask guests if they would like to spend more time in specific areas, such as the Sistine Chapel. For those who wish to linger and absorb the beauty of this iconic masterpiece, there is always the opportunity to leave the group and explore independently at their leisure.
Regarding your comment about the steps, we want to assure you that we make every effort to inform our clients in advance about the layout of the Vatican Museums, which do include numerous steps and stairs. This information is included in our communications and descriptions to ensure that our guests can prepare accordingly. However, we recognize that this may not always be sufficient, and we are committed to improving how we communicate such details to provide clearer expectations.
We truly value your feedback, as it helps us refine our services and create better experiences for all our guests.
Hope to see you again in the future!
Warm regards,
EcoArt Team